Technology leadership in the cloud

Application availability

The cloud infrastructure is a highly resilient environment for business-critical apps and data. This is overseen by specially-trained, highly-experienced system and network engineering staff who actively manage and maintain the facilities 24x7x365. Hosting services are underwritten by guarantees which govern availability and performance of network, infrastructure and hardware.

Uptime of 100% is guaranteed with a similar assurance that the infrastructure within the data center will be functioning without disruption for 100% of the time. This excludes instances of scheduled or emergency maintenance. In the event of an outage a Service Level Agreement sets out remediation to fix the fault and restore service within 60 minutes.

Planned maintenance that requires taking ob·欧宝体育娱乐app下载 software and information services offline is scheduled on a Saturday every 6-8 weeks, with just about all occurrences scheduled between  23:00 – 00:00 GMT.

Uptime history – unplanned

Back-up and Disaster Recovery

ob·欧宝体育娱乐app下载 databases are mirrored to a Disaster Recovery server in a location separate from the operational server environment. All ‘live’ data is continuously replicated, backed up off-site from the primary data center using double encryption during transmission. Should it be unable to restore service at the primary data center, the Disaster Recovery facility is used to restart application services.

Data center certifications

• ISO 27001 Certified
• ISO 9001 and BS7799 Compliant
• HIPAA Compliant
• PCI Level 1 Service Provider Certified
• SSAE16 Certified
• Tier III Standards Compliant

What is a Tier III data center?

A Tier III data center is concurrently maintainable, allowing for any planned maintenance activity of power and cooling systems to take place without disrupting the operation of computer hardware located in the data center.

KPIs typical of a Tier III data facility

• 99.982% uptime
• No more than 1.6 hours of downtime per year
• N+1 fault tolerant providing at least 72 hour power outage protection

Uptime history – planned & unplanned

Power systems

Each data center gets its power from commercial utility underground conduits with a 10 minute battery backup in the event of failure. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails.

Additionally, multiple diesel generators with full-load capability, are on standby and automatically start to provide long-term power in the event of an emergency. The power subsystems are designed to switch over immediately with no interruption in the event of a power failure.

Environmental control

N+1 redundant HVAC (Heating Ventilation Air Conditioning) system ensures a duplicate system immediately comes online in the event of an HVAC system failure. Air is circulated and filtered to remove dust and contaminants and advanced fire suppression systems are in place.

Internet connectivity

Nine network providers serve each data center providing multiple redundancy for internet connectivity. Fiber carriers enter at different points to guard against failure and only enterprise-class routing equipment backed with full redundancy is used.

ob·欧宝体育娱乐app下载 application delivery

To accelerate internet performance and deliver ob·欧宝体育娱乐app下载 software and data rapidly to users where ever they are, ob·欧宝体育娱乐app下载 partners with a world leading Content Delivery Network (CDN) provider. It has the most highly-distributed CDN with more than 210,000 servers in over 120 countries and within 1450 networks around the world.

Security and compliance

• Encryption 
  • All sensitive ob·欧宝体育娱乐app下载 database information is encrypted. During transmission ob·欧宝体育娱乐app下载 uses the TLS encryption protocol, the same adopted for online banking. Electronic ‘certificates’ encode all communications using a 2048 bit RSA key and 256-bit encryption.
• Privacy and protection of customers’ hosted data 
  • Hosting ob·欧宝体育娱乐app下载 in London means that the European Union General Data Protection Regulation governs the data stored by our clients. In creating a robust standard for the protection of personal identifiable information, the GDPR creates a framework that strengthens business IT security.
  • Should the UK exit the EU, the UK’s regulatory controls will be equivalent or exceed the GDPR standard.
• EU data processed by US companies 
  • The EU-US Privacy Shield decision was adopted on 12 July 2016 and the Privacy Shield framework became operational on 1 August 2016. The Swiss-U.S. Privacy Shield applies for Switzerland.
  • These frameworks are designed to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.
  • These frameworks protect the fundamental rights of anyone in the EU and Switzerland whose personal data is transferred to the United States for commercial purposes. The framework also brings legal clarity for businesses relying on transatlantic data transfers.
• What about Rackspace and access to our data? 
  • Rackspace has no knowledge of the data (including any personal data) that ob·欧宝体育娱乐app下载 clients store or is otherwise processed on its infrastructure.